Terms Of Service

1. DEFINITIONS

"Client" - anyperson orbusiness receiving cleaning services.
"Service Provider" - Rasmi Care Tmi.
"Service Visit" - scheduled cleaning session.
"Access Instructions" - keys, codes, or directions provided by clients.
"Re-clean Guarantee" - the 24-hour correction window.

2. SCOPE OF SERVICES

Rasmi Careprovidesresidentialand commercial cleaning services, scheduled maintenance, officecare, and related professional tasks.

3. BOOKING AND SCHEDULING

Clientsmust providecorrectcontactdetails,service address, access instructions, and cleaningexpectations

4. CANCELLATION POLICY (48-HOUR RULE)

Free cancellation available until 48 hours before the service.If cancelled within

48 hours:
- up to 50 percent of the service fee may be charged, or - a
fixed late cancellation fee may apply.

5. RESCHEDULING

Reschedulinginsidethe48-hour window is treated as a cancellation and may incur charges.

6. PAYMENT TERMS

Residential clients - payment due immediately after service.

Commercial clients - 14-day invoicepayment unless otherwise agreed.

7. CLIENT RESPONSIBILITIES

Clients must:

• provide correct access instructions
• secure pets, valuables, and hazards
• ensure safe working conditions
• inform Rasmi Care of special needs in advance

8.ACCESSAND SECURITY

Rasmi Care follows strict Nordic access protocols:

1. secure key storage and logging
2. no duplication of keys
3. deletion of codes after service termination
4. locking premises after service

9. SUBCONTRACTORS

Rasmi Care may use trained subcontractors. Rasmi Care remains responsible for quality andGDPR compliance

10. LIMITATION OF LIABILITY

Rasmi Care is responsible only for damages directly caused by staff. The company is not liable for

• pre-existing damage
• fragile or unstable items
• hidden defects
• wear and tear

Liability is limited to the depreciated value of the damaged item.

11. SERVICE LIMITATIONS

Rasmi Care does not provide: - mold cleaning

• hazardous waste cleaning
• pest control
• unsafe high-reach cleaning- heavy lifting beyond safe limits

12. QUALITY CONDITIONS

Performance depends on home condition, time allocation, and access. Some tasks may requireupgraded packages.

13. INCIDENT REPORTING

Incidents must be reported within 24 hours. Late reports may not qualify for correction orcompensation.

14. 24-HOUR RE-CLEAN GUARANTEE

If theclient is unsatisfied,RasmiCare offer sone freere-clean within 24 hours for reasonable issuesreported promptly.

15. SAFETY AND HEALTH

Cleanersmay refuseserviceinunsafe environments including:

• aggressive pets
• dangerous occupants
• hazardous materials
• unsafe structural conditions

16. TERMINATION OF SERVICE

Rasmi Caremay terminateserviceforrepeated cancellations, unsafe conditions, non-payment, orabusive behavior

17. AMENDMENTS

This document may be updated. The latest version will always be available on the Rasmi Care website.

18. CONTACT

RasmiCare Tmi
Business ID: 3578101-1
Helsinki, Finland
Email: carerasmi@gmail.com
Phone: +358 44 927 2929